Shipping and Delivery Policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

 

Shipping option	Estimated delivery time	Price
Subscription Boxes	7 to 10 business days	Included
Shop  - Standard	7 to 10 business days	$8
Shop - Express	3 to 5 business days	$10

International Shipping

We offer international shipping to the following countries: New Zealand, the United States and the United Kingdom. 

To ensure delivery times, all international orders are shipped via DHL Express - 

Shipping charges for your order will be calculated and displayed at checkout. 

 

Shipping option	Estimated delivery time	Price
New Zealand	5 to 7 business days	$30
US / UK	7 to 10 business days	$50

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. High Priestess Pty Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@highpriestess.com.au with your name and order number, and we will look into it for you.